Category Archives: customer service

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Getting Better Takes Commitment

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The title of this post can mean a lot of things. If we are ill, we have to commit to getting better, being compliant with medications and clinicians guidance, making the effort. If we are golfers, it means beating balls, … Continue reading

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And You Expected Mother Teresa?


On AgingCare.com recently, a woman posted a cry for help, titled “How to get rid of our caregiver?” I have pasted it below, with a very large dose of [sic]: Mom is 93. I live with her and the male … Continue reading

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Why Does “Non-Profit” Seem So Special?

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I have talked a bit about this phenomenon before, but it just keeps showing up. Recently there was a “study” that compared non-profit hospice agencies with for-profit agencies. I was at a meeting last week with a number of organizations, … Continue reading

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A Little Introspection is Good

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I have a radio interview coming up in a couple of weeks, and the host sent out an information request with some very thought provoking, interesting questions. It is not always comfortable talking about yourself, but the questions were so … Continue reading

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California Caregiver Laws

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Those of you who have read this blog in the past probably have seen a number of article over the last couple of years about laws that were being proposed (and are now in place) concerning professional caregivers. There have … Continue reading

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Employees and Legislators, Continued

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Today I received an email from Betsy C, as follows: Bert — Today I read with interest your post dated 10/17/13 “Employees Smarter Than Legislators” which concluded with this statement: “In the next post, I will talk about the other … Continue reading

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“What Were They Thinking?”


In my last post, I talked about a round of in-service training we are doing at Support For Home In-Home Care, meeting with our Home Care Aides on a variety of topics, including home safety and teamwork with home health … Continue reading