Chris Spanos, the CEO of SeniorChecked sent me a message, via Twitter:
@SupportForHome seniors r victims 2 $2.5B in fraud/year across a range of home service categories. that’s problem @seniorchecked is fighting
That kind of discussion is not something you can really have, 140 characters at a time, so I am inviting Chris, and anyone else who would like to participate, to comment. I promise I will respond and be delighted to participate in a real dialogue. I will even promise to admit being wrong, if Chris convinces me of that.
Now, what we both agree on – and many of you do, as well – is that seniors are the target of many scams and fraudulent schemes. That sucks. Whatever can be done to prevent that is great.
What we disagree about is that any Internet company that
- does not spend five minutes with us face-to-face, does not audit our invoices, payroll or accounting,
- at best duplicates the state and local and federal and sex offender and driving records background checks performed for us by a national firm,
- does not perform behavioral interviewing or personality testing of our employees – which we do,
- does not perform the many other quality control checks that we do to ensure the highest level of quality and integrity in our care,
- does not sit down with our clients and spend several hours determining what a comprehensive plan of care should look like, and then take not one penny from the client or any other service providers that might end up helping the client,
can “help reduce the risk and incidence of fraud against Seniors by connecting them to trusted local businesses.”
This is not about the motives of Chris or his team or a number of other companies that claim to offer Consumer Reports-level value for services to seniors. It is about their ability to do so.
When SeniorChecked or any other Internet company can demonstrate the hands-on, personal passion and depth of engagement that we at Support For Home or Lisa Marie Blaskie at her ComForcare agencies in San Francisco and Riverside County or Robin Donnelly at Visiting Angels in Ohio or Barry Berger at Accredited, in Southern California demonstrate, fantastic. We might even pay the fees they want. 🙂
So, Chris, that is the challenge for you. I look forward to the dialogue.
Best wishes, Bert