Guest Blog: @lttlewys


Below is a guest blog from a friend and, more importantly, a family caregiver.  We are very privileged to have her thoughts on home care.  She shares insights on many other topics via Twitter (@lttlewys) and her blog (www.lttlewys.com).  I read her blog often.  I have had to work very hard not to insert “YES!” about a dozen times in the author’s article.  She knows what she is talking about.

Best wishes, Bert (and @lttlewys)
                                                          ————————————————

Hello.  This is not my normal space.  Normally, I can be found blogging over here at www.lttlewys.com.  However, maybe just maybe, what I have to say will help someone else.

So, hello and thank you, Bert, for this opportunity to hijack your blog for a bit!!

A few months ago, I found myself a full time caregiver to a permanently disabled man.  In that time, I have encountered so many helpful people, so many not so helpful people and some downright mean people.  I have dealt with numerous doctors, nurses, other caregivers and people that are supposed to be able to help and people that have helped and I have learned several lessons, some easily and some the hard way.

Don’t misunderstand, I think that all these people have the right intentions and I have learned something new from just about each and every one of them.  However, assumptions are made and things are misunderstood.  I have struggled with this, watched as things frequently went awry due to a miscalculation or misinformation.  Support for Home, has graciously allowed me some space here, so that I may pass along my experiences and perhaps I can make someone else’s transition a little easier, with the mistakes that I made.

First, it’s ok to not know what you are doing.  If you are not a trained nurse, if you are not a medical professional, it is hard to know what you are doing.  Second, trust yourself.  As a
caregiver, YOU are with that person the most.  YOU know what the situation is and the ins and outs of the day to day.  It’s ok to tell a someone no, to say wait, let me explain.  They may not like it, but you have to.  Yes, that person, nurse, doctor, health care aide, is just trying to help.  However, they are only seeing a small glimpse of the full scene, or perhaps they are seeing a good day or bad day and assume that is how it always is.

Second, it’s ok to tell people NO!!  Just because you are caring for someone that is homebound, it doesn’t mean that you are always available.  Yes, you need to have some flexibility with people coming in to help just not based on their schedule!!  This is important, trust me.

Third, ask questions; ask the same question four different ways.  If you don’t understand something, tell that person to stop talking and explain it again until you do understand.  The person that you are taking care of is relying on you to make informed decisions.  This can only happen if you are informed.  Don’t let someone brush aside your concerns, don’t let them interrupt you.

Someone that is disabled or ill is going to react to things differently.  They are going to get confused easier.  YOU will get confused.  There will be times when you have
to get tough, when you have to speak to a supervisor.  It will not be fun, nor will it be easy.

This last bit has saved my life, my sanity.  Get a notebook.  Divide it into sections.  In the front, list all the doctors, diagnoses and medications and what they are for.  In the next section, start recording medication times, dates and any other daily info that seems relevant.  I just write the date and then use a line for each medication.  Since he takes the same medication several times a day, I just list times next to the medication name.  In the last section, write down any and all conversations that you have with anybody that you speak with in regards to your dependent.  Date, time, phone number, person (full name), who they are and the gist of the conversation.

This is important.  Again, don’t hesitate to stop whoever you are speaking with to clarify something, spell it out for you or to repeat something.  You are going to be given a
lot of information, and it is all important, and you will never remember everything. Write it down!

Over the last several months, these are the lessons that I have learned and should you ever have to step into this role, just remember one of the most important lessons I learned.  Ask for help!

lttlewys

Advertisements

3 responses to “Guest Blog: @lttlewys

  1. Great tips for others navigating the homecare arena and how it all works!

    As a person who’s been a family caregiver, flexibility is important in finding help at home. However, as a nurse and a homecare agency owner, it’s important for families seeking help at home to understand that flexibility sometimes does not equal continuity of care.

    Homecare companies are responsible for scheduling many employees around school, other clients, etc, who aren’t sitting in the office waiting to be dispatched to last minute callers needing help. If flexibility is needed, versus a set schedule, and services are used on an as needed basis, families need to remember that in turn they must be fair and not in turn complain about “all the caregiver’s they’ve had.”

    It is important for families to ask questions, ten times if needed. But on the other side of that, is the ability for the family to hear the word no.

    Sometimes we find that families who need to ask the same questions, four different ways haven’t like the first three answers. Asking an additional 3 times doesn’t change the answer for a reputable, above board type of homecare, because they’ve already been there and done that. The answer to you, has been the same answer to hundreds of other families. The rules of operation are consistent, or should be. And many times you are already speaking to a supervisor or owner.

    The notebook idea is a good one.

    Robin Donnelly, LPN, DCP
    Director/Owner
    Visiting Angels of Lorain, OH

    Like

  2. I think the notebook idea is fabulous. I can see it being helpful for all concerned, and especially useful when trying to figure out if a medication is working or causing a reaction. I imagine that any doctor’s office or health care provider would find the information extremely valuable.

    I’ve had to learn how to live with people coming into my house to help me care for my parents. It has not been easy for either me or my folks. In the beginning I thought my parents shouldn’t have to have someone caring for them that they didn’t like. Then I found out that my mom really only “liked” me!! Well, some times people have to “suck it up” and accept help from people they aren’t in love with, as long as those caregivers are not doing a poor job or hurting the them.

    I’ve learned to live with a schedule of help coming in. Home care agencies have to work around a list of other clients and make sure that a person with the right skills is sent to a client. Not everyone has the same skill set or experience.

    And finally, I’ve had to accept that people aren’t going to do things exactly like I do them… including washing dishes and clothes and even making a bed.

    We, as caregivers, DO have to advocate for our charges along with all the other duties. It’s a huge task. Thanks for your post!

    Like

    • Thank you for your comment – and your blog! It is excellent (actually, both 🙂 ).
      We really believe that the family caregiver has the hardest job in the world. We can help with that job, and it is our passion to do that.
      Best wishes, Bert

      Like

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s